If you are solution-oriented, experienced with enterprise software company culture, and passionate about resolving technical issues and contributing to increase productivity by ensuring that the company IT system runs efficiently, then you’re in the right place. We are a global company for life science technology.

Join a software company for life science that offers international growth opportunities in Track & Trace. Play a pivotal role in the company’s rapidly growing international sales and implementation efforts. Exercise your technical skills as part of an industry-leading delivery and support team.

Please note that only CVs written in English will be evaluated.

Position Summary

We are looking for an IT Support Specialist responsible for delivering internal IT support regarding IT infrastructure, office applications, user hardware, and peripherals, determining the IT needs, supporting and guiding advanco personnel with software installations and configurations, including all internal IT operations.

 Responsibilities

• Implement internal IT projects, including the design and deployment of new and existing IT systems and services
  
• Monitoring the performance and making recommendations for improving the IT infrastructure, services
  
• Developing and implementing IT policy and best practice guides for the organization
  
• Training, guiding, and supporting advanco staff by troubleshooting internal hardware and software issues
  
• Developing Azure, Office 360, SharePoint, etc. applications to meet the internal needs of the company
  
• Installation of Windows and MacOS operating systems, patch management, problem-solving, and ensuring the execution of the daily operations
  
• Writing technical articles, and documenting technical issues
  
• Managing and reporting on allocation of IT budget
  
• Running and sharing regular operation system reports with senior staff
  

 Qualifications / Positions Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  
•  +5 years of work experience in similar job positions in corporate companies
  
• Strong communicator with fluent English, both written and spoken, is a requirement
  
• End user support experience
  
• Diligent in understanding personnel concerns and generating prompt solutions
  
• Being adaptable, attentive, and service-oriented
  
• Experience in Microsoft 365 applications is a requirement
  
• Experience on Microsoft Windows Servers (Active Directory, DHCP Management, IIS), and Exchange Servers will be preferred
  
• Experience in Mac OS is preferred
  
• Knowledge of computer systems, security, network and systems administration, and phone systems (FortiClient EMS, Microsoft Intune Company Portal, etc.)
  
• Experience in Azure Virtual Machines, Azure Active Directory, Oracle VMware, Oracle VM VirtualBox, Cloudflare, cCloud, Sophos router, and WordPress is an advantage
  
• Passion for new technologies and trends 
  
• Willing to work with documentation and standards, keeping all IT-related documents up to date
  
• Ability to plan, prioritize, manage workload multiple tasks, and handle pressure in a deadline-driven environment while simultaneously maintaining
  
• Ability to self-start, work remotely, and independently
  
• Strong critical thinking and decision-making skills
  
• Working in a challenging and multicultural environment in the corporate business sector with a reasonable opportunity to learn continuously

Job Type: Full-time/Hybrid

Work Location: Istanbul, Turkey

About us

Advanco is an enterprise software company that has been specializing on product identification for regulated track and trace since 1981, using serialization technologies to prevent counterfeits in the life science sector. It has been focusing on customers in the pharmaceutical industry since 2008 establishing itself as a leading independent provider from Level 2 to Level 5 for regulated track and trace throughout the entire supply chain and around any ERP system. 

Advanco is part of Parabellum Investments. The group provides advanco with access to more than 1,800 employees in IT Services and with offices around the globe. 

Our Development and Support team draws on over 4 decades of experience in the supply chain sectors, arming our customers with robust, modular, and scalable serialization and aggregation software known as ARC Platform. This end-to-end solution gives pharmaceutical companies and contract manufacturing organizations (CMOs) a secure platform with full automation, design, implementation, and validation engineering services.

At advanco, we offer a flexible and compliant open software platform, featuring extremely high data security and world class 24/7 support. Our goal is to provide our customers with transparent security every day – so that it always contains exactly what is on the package.