Do you have a passion for quality and a talent for building skills?

Conectys, a leading provider of multilingual BPO services, is searching for a dedicated Training Coordinator to join our growing team! This role combines your expertise in quality assurance with your ability to develop and deliver effective training.

What You'll Do:

• Elevate customer satisfaction: Focus on improving overall quality and client experience by delivering high-quality training to both small and large teams.
• Develop and deliver training programs: Design and lead engaging training sessions for QA Analysts and Trainers, ensuring they have the knowledge and skills to excel.
• Sharpen QA skills: Tailor the best audit methods to equip QA Analysts with the tools needed to deliver the highest quality service.
• Empower your team: Effectively coach, mentor, and assist QA Analysts and Trainers, providing support and guidance for questions and problems related to their work and training materials.
• Analyze and improve: Prepare operational quality and training analyses for your projects, identifying areas for improvement and recommending solutions.

What Makes You a Great Fit:

• Minimum 1 year of experience: You have at least one year of experience coordinating QA and/or Trainer teams in a BPO environment.
• Quality champion: You possess a strong understanding of quality and training processes and procedures.
• Communication expert: You have excellent communication skills, able to explain information clearly and concisely.
• Problem-solving pro: You demonstrate a strong ability to analyze situations, make sound decisions, and provide accurate, complete, and prompt solutions.
• Coaching and mentoring: You enjoy empowering others and have a talent for coaching and mentoring team members.
• Team player: You can work independently while also collaborating effectively with colleagues and managers.
• BPO background: Experience within the BPO industry is a plus.

Why Conectys?

At Conectys, you'll be joining a dynamic and international company that fosters a culture of learning and growth. We offer a competitive salary and benefits package, along with the opportunity to make a real impact on our success.