İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
2 - 3 years of experience
Department
Other
Other
Application Count
437 application
Job Type
Full-Time
Years of Experience
2 - 3 years of experience
Application Count
437 application
Department
Other
QUALIFICATIONS AND JOB DESCRIPTION
Key Missions :
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in the reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Upselling, or offering a more expensive room to the customer
- Never gets tired of reaching the goals.
Essential and Optional Requirements:
- Previous hotel front office or reservation experience is preferable
- Knowledge of OPERA PMS is mandatory
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- A positive attitude and excellent communication skills
- Excellent command of English
Preferred Candidate
Rezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanlarıHakkımızda
Sofitel Türkiye’ye de... Accor Grubu, her biri uluslararası standartta hizmet veren; sahip olduğu ya da işlettiği otelleri ile sektörde fark yaratmay
Şirket Sayfasına GitRezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanları