Welcome to the job description for the position of At Your Service Agent (Switchboard Operator). This role is crucial in ensuring effective communication within the organization and providing excellent customer service to all visitors and callers.

General Qualifications

• High school diploma or equivalent
• Proven experience in a similar role is preferred
• Proficiency in Microsoft Office suite
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Professional and friendly demeanor

Job Description

The responsibilities of the At Your Service Agent (Switchboard Operator) include, but are not limited to:

• Greeting and welcoming visitors in a professional and friendly manner
• Operating the switchboard to manage inbound calls and redirect them to the appropriate personnel
• Providing accurate information to callers and transferring calls to the relevant departments
• Assisting with administrative tasks such as data entry, filing, and photocopying
• Maintaining a tidy and organized front office area
• Handling incoming and outgoing mail and packages
• Assisting with scheduling appointments and managing conference room bookings
• Coordinating with other departments to ensure smooth communication and workflow
• Adhering to company policies and procedures at all times