A Front Office Manager plays a key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services, and ensuring a positive experience for all visitors and clients.

General Qualifications

• Bachelor's degree in business administration or related field
  
• Proven experience in a managerial role
  
• Excellent communication and interpersonal skills
  
• Proficiency in OPERA and Microsoft Office
  
• Strong leadership and organizational abilities
  
• Ability to handle multiple tasks and prioritize effectivelySimilar experience in an international chain hotel
  
• Fluency in English and Turkish
  
• Strong Guest Experience orientation
  
• High degree computer skills 
  
• Professional attitude display towards guests and colleagues
  
• Good level of problem-solving skills
  
• Ability to prioritize, delegate and organize work.
  
• Guest and quality-oriented thinking
  
• Must possess a professional presentation
  

Job Description

The Front Office Manager is responsible for:

• Lead the Front Office Team
  
• Perform all tasks related to Front Office work
  
• Train the Front Office staff
  
• Manage and supervise the team to achieve guest experience and brand KPIs
  
• Develop and maintain the workflow of the Front Office
  
• Responsible for the quality of customer service
  
• Ensuring a high level of guest satisfaction and guest experience
  
• Build strong relationships and liaise with all other departments
  
• Administrative duties (reports, accounts, data, accuracy and legality of invoices)
  
• Other duties as assigned
  
• Supervising and coordinating the front desk staff
  
• Ensuring efficient and friendly guest service
  
• Managing reservations and room assignments
  
• Handling guest inquiries and complaints
  
• Overseeing the maintenance of guest records and accounts
  
• Developing and implementing front office policies and procedures
  
• Conducting regular staff meetings and training sessions
  
• Collaborating with other departments to ensure overall customer satisfaction
  
• Preparing regular reports and budgets
  
• Ensuring compliance with company standards and regulations