İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Front Desk
Front Desk
Application Count
51 application
Job Type
Full-Time
Position Level
Specialist
Application Count
51 application
Department
Front Desk
QUALIFICATIONS AND JOB DESCRIPTION
Guest Relations Agent
An exceptional opportunity presents itself for Guest Relation Agent to be part of the flagship Rixos Tersane İstanbul. It is a newly constructed hotel that will be representative of refined hospitality. Rixos Tersane İstanbul will present 432 bedrooms.
You will be part of a strong pre-opening “Front Office” team who will be showcasing the property.
Responsibilities:
- Guest Relations Agent to provide high-quality service to our hotel guests. Address complaints and go the extra mile to make sure our guests are satisfied,
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities,
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem,
- Follow up with guests to ensure their requests or problems have been met to their satisfaction,
- Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs,
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities,
- Review arrival lists to welcome guests,
- Attend to special guests (e.g. VIPs) and answer their inquiries,
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions),
- Provide information about amenities, area and venues and promote services,
- Anticipate guest needs and build guest loyalty,
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages),
- Address customer complaints and escalate to Guest Relations Manager when needed,
- Record information in the logbook daily,
- Ensure compliance with health and quality standards.
Qualifications:
- University degree,
- At least 2 years of experience in the position of Guest Relations Agent,
- Team Oriented,
- Fluent in English,
- Strong internal and external communication skills, both verbal and written,
- Organizational skills.
Preferred Candidate
Misafir İlişkileri Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Elemanı Misafir İlişkileri Elemanı Maaşları Misafir İlişkileri Elemanı Nasıl Olunur? Misafir İlişkileri Elemanı Nedir? Misafir İlişkileri Elemanı İş İlanlarıMisafir İlişkileri Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Elemanı Misafir İlişkileri Elemanı Maaşları Misafir İlişkileri Elemanı Nasıl Olunur? Misafir İlişkileri Elemanı Nedir? Misafir İlişkileri Elemanı İş İlanları