Sales Support Responsible

AKG TERMOTEKNİK SİSTEMLER SAN. VE TİC. LTD. ŞTİ.

A leading supplier of customer-focused solutions since 1919, AKG has earned an internationally acclaimed reputation for producing reliable, high-quality radiators and heat exchangers. Headquartered in Hofgeismar, Germany, AKG Verwaltungsgeselischaft (holding company) is a leader in the field of heat exchangers with 3,000 employees and various designs. It has production facilities located in Germany, Brazil, Mexico, France, Latvia, Turkey, India, America and China. In addition, AKG Group, which supports and follows the development of the solutions it offers day by day, cooperates with the leading companies of every sector it addresses (construction equipment, agricultural and forestry machinery, rail systems, automotive, commercial vehicles, etc.) with high performance heat exchangers and cooling modules. is working. We are looking for teammates to work as "Sales Support Responsible" in the Sales department of our company.

Job qualifications:

• Bachelor’s degree from relevant departments
• Work experience in sales support roles
• Must have fluent German
  
• An understanding of sales principles and customer service practices
• Effective verbal and written communication skills
• Proficiency with personal computers and networking, specifically Microsoft Excel, SAP
• Strong analytical, organizational, and time management skills
• Excellent team working, motivational, interpersonal, and customer service skills.

Job description :

• Deliver order management as required
• Provide troubleshooting assistance for customer orders, accounts and relevant problems
• Serve as the front end, main point of contact for the sales team
• Work directly with the sales team on a daily basis to fulfill their requests, which may include processing applications, assisting customers, process contracts, etc.
• Work collaboratively with the production, quality teams and other departments to ensure superior customer service
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide coordination between AKG Head Office and AKG Turkey teams regarding customer demands
• Collect and consolidate forecast data from customers
• Develop and monitor performance indicators
• Closely follow up other tasks that will be assigned by department manager.