Concierge Agent

D Maris Bay

We, the members of the Doğuş Hospitality & Retail team,

We know that tomorrow we will be much further ahead than today because we are open to improvement.

We develop our business together because we are open to growth.

We draw inspiration and strength from each other,

because we are open to collaboration.

We enjoy being on this team because we are open to fun.

With its creative and innovative perspective,

courage and energy, this team is...

Open to the future.

Your career here is OPEN to innovation, opportunity, success, development, and the future!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

DHotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay

We are looking for Concierge Agent D Maris Bay,

• Impeccable personal presentation with good communication skills
• Energy and enthusiasm with an eye for detail
• Calm, courteous and discreet
• A passion for delivering exceptional levels of guest service
• Great grooming standards

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Stay current on all hotel services as well as VIP requirements and special events
• Promoting the hotel outlets, including the yachts and transfer possibilities
• Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional manner with an emphasis on hospitality and guest service
• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through guest recognition and prompt cordial attention
• Attend to special requests by guests
• Coordinate with Concierge, Butler Services and Sales for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
• Make dining and other reservations for patrons, and obtain tickets for events.
•  Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Promote Inter-Hotel sales and in-house facilities
•  Make travel arrangements for sightseeing and other tours.
•  Perform office duties on a temporary basis when needed.
• Ensuring that the guests of the hotel are well attended to and satisfied during their stay.
• Taking necessary actions, within limitations, to exceed the guest’s expectations.
• Complying and following up on all shared guests’ requests.
• Handling challenges with motivation and providing suitable options of solutions.
• Execute and complete required preparations of all guests’ arrivals and departures in advance.
• Carry out accurate re-search on all arriving guests.
• Accurately process and share guests’ observations.
• Organizing and preparation of guests’ special occasions.
• Providing personal assistance services to esteemed guests during their stay.

WHAT WE OFFER?

• Opportunity to work in global brands and a large-scale organization
• Guest and employee experience journey
• BİZ'exclusive employee discount