Guest Relations Agent

D Otel Göcek Turizm Yatırımları Ve İşl.Tic.A.Ş

We, the members of the Doğuş Hospitality & Retail team,

We know that tomorrow we will be much further ahead than today because we are open to improvement.

We develop our business together because we are open to growth.

We draw inspiration and strength from each other,

because we are open to collaboration.

We enjoy being on this team because we are open to fun.

With its creative and innovative perspective,

courage and energy, this team is...

Open to the future.

Your career here is OPEN to innovation, opportunity, success, development, and the future!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?  

WHAT ARE WE LOOKING FOR?

*The position will be located in Göcek.

• Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees,
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self-motivated,
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality,
• Fluent in English, clear and polite conversation skill in Turkish. Additional languages are an advantage,
• Advance computer skills necessary including Opera systems, MS Office,
• Previous Hotel operations experience, university degree or equivalent experiences are preferred,
• Minimum of 2 years’ experience in Luxury Hospitality Industry or Hotel operations,

then this opportunity is OPEN to you. 

WHAT WE EXPECT FROM THIS POSITION...

• Take own initiatives within limitations, maintaining the  hotel’s standards, policies and procedures,
• Successfully communicate and work close together with other departments of the hotel
• Always maintain a positive attitude,
• Focus and understand guests' needs while remaining calm and courteous, providing suitable responses,
• Take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions,
• Work well under pressure of multiple requests and/or departures within any given period,
• Always maintain discretion and confidentiality of all guests and internal company information,
• Must be able to work a flexible schedule,

WHAT WE OFFER?

• Opportunity to work in global brands and a large-scale organization
• Guest and employee experience journey
• BİZ'exclusive employee discount