Customer Service Coordinator

Hapag-Lloyd

Ready for a New Challenge? We're Hiring!

Our dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.

To be part of our dynamic and passionate world, we are looking for Customer Service Coordinator who will be working in our Global Capability Center Izmir office.

Minimum Qualifications

•  Bachelor's degree
• Written and spoken English is an asset
• Minimum 1 year of work experience, preferably in a corporate environment
• Good communication skills 
• Good knowledge of MS Office programs
• Analytical thinking ability
• Prone to data-driven work
• Fast at typing
• Self-disciplined and detail oriented
• Team player with positive attitude
• Flexibility on working hours and days depending on the business needs

Essential Functions
 

• Creating the Bill of Ladings as per the customer's instructions
• Ensure the created Bill of ladings complies to all rules and regulations defined in the customer / country specifications
• Updating revenues as per the Shipping instructions, country and regional requirements
• Follow the standard operating procedure and ensure no deviations are induced in the process
• Keep track of errors and work on the feedback provided by the team leaders and managers
• Achieve the targets and exceed them consistently