İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Service
Customer Service
Application Count
166 application
Job Type
Full-Time
Position Level
Specialist
Application Count
166 application
Department
Customer Service
QUALIFICATIONS AND JOB DESCRIPTION
Context
Calderys is a leading global provider for industries operating in high-temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products and advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI (HarbisonWalker International), Calderys' international network of experts ensures an end-to-end offer with tailored services.
Drawing on over 150 years of experience, Calderys supports its customers in their energy transition needs.
Headquartered in Paris, France, the Group counts more than 6,500 employees and contractors and 50 plants on five continents. We are a company where performance is recognized and learning is promoted; an environment where you can grow and fulfill your potential; a workplace where every day is a new day and it is NEVER BORING!
Mission
You will join a fully established CS Team and will be the primary point of contact for the company. You will manage all incoming calls and customer service enquiries, generate sales leads that develop into new customers, and identify and assess customer needs to achieve satisfaction. This role aims to contribute to ensuring the best possible service to our customers, in the most cost efficient way, at all times.
Responsibilities
The main responsibilities of the Customer Service Specialist are:
- Order management A-Z; registration, monitoring following
- Respond, through various communication channels and in a timely manner, to questions and enquiries from our customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
- Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
- Ensure that the Incoterms, payment terms, prices etc. are accurate and according to customer contracts on our sales orders
- Support the sales organisation in the quote process if/ when needed
- Ensure that claims and complaints are correctly registered if/ when administrative support from the sales organisation is requested
- Support the Calderys cash collection team and financial service centre on reducing the overdue accounts.
- When requested, obtain transport costs and ensure these are relayed to the sales team.
- Ensure inventory transactions are accurately logged and support cycle counts and reconciliation activities when requested.
- Actively participate in various activities and workshops connected to continuous improvements within the scope of customer service.
- Administration connected to dispatch of customer orders.
Other tasks may be included depending on local organisation/ needs.
- Eg: Import/ export declarations
- Stock replenishments
- Purchases of merchandise products
Profile/Competencies
Education, background, level of experience
- 2 to 3 years experience as a Customer Service Specialist office based role
- Knowledge of using an ERP system
- knowledge in Import / Export procedures
- Good relationship building and communication skills at all levels written and spoken
- Experience in complex and multi-cultural organizations would be a plus
- Excellent interpersonal and communication skills
- Strong organisational and time management skills
- Agile and flexible
- Team Spirit and collaboration
