Quality Manager

OPTIMAS OE SOLUTIONS BAĞLANTI SİSTEMLERİ SATIŞ VE

About Optimas:

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers worldwide. Our local on-site teams understand the nuances of every community allowing us to adapt evolving needs with our customers and partners, while providing a highly personalized level of service and support.

Position overview:

Optimas is currently searching for an energetic and driven Quality Manager with a passion for process optimization, compliance, operational excellence and a keen focus on total cost. You will be responsible for leading the quality team located in our warehouse in Tuzla, Istanbul. The ultimate objective is to deliver a highly responsive internal and external customer experience.

This role reports directly to the General Manager - Turkey.

Main responsibilities:

• Drive the internal cross functional teams to meet and exceed requirements, through strict process compliance and future proofing.
• Plan, manage and conduct internal quality system audits, while driving third party certification and customer audits.
• Oversee root cause analysis, 8D, PPAP and other relevant documents with collaboration of the Quality Team and represent Optimas Quality at OEM quality meetings.
• Develop, coach, and train a team of 4 employees and their daily activities.
• Manage the returns process, and quarantine inventory and ensure timely actions are to ensure improvement.
• Manage documentation of and compliance with QMS processes for areas of responsibility in alignment with international quality management standards.
• Meet quality assurance financial objectives by estimating requirements, supporting preparation of the annual budget, scheduling expenditures, and initiating corrective and preventive actions.
• Create and manage reports to track internal and external KPI’s (Key Performance Indicators) including Zero PPM, Zero Claim, and Ontime delivery performance objectives.
• Identify opportunities to reduce CoPQ (Cost of Poor Quality) and improve service.
• Develop and deploy systems, processes, and people to enable safe launch of new and changing products.

Warehouse and Support:

• Host external Quality Management System audits and prospective customer visits of the warehouse facility and headquarters in Maltepe Office as required.
• Work closely with New Business Development to onboard the new customers with Optimas Turkey systems.

Customer Quality Experience

• Develop a deep understanding of Automotive customer specific requirements (Ford Otosan, Türk Traktör) and ensure operational compliance.
• Collaborate with customers and resident engineers to ensure appropriate responses to formal (8D) and informal quality requests are provided.
• Support internal stakeholders to address and resolve concerns impacting on customer satisfaction and internal performance, and the process flows as needed.

Operational and Service Excellence

• Support consistent implementation, auditing, and evaluation of Optimas processes, procedures, forms, manuals, and tools.
• Enhance department and organization growth with accomplishing tasks to improve performance and exploring opportunities to add value.
• Maintain the balance between risk and cost to improve quality performance at an improved CoPQ

Skills and Qualifications required:

• Degree in Science/Engineering or equivalent experience
• A proven track record in quality management and process improvement within an automotive manufacturing environment, with knowledge of forging and coating preferred
• Extensive experience of working in a fast-paced manufacturing environment is highly preferable, specifically automotive OEM
• Ability to mentor and develop teams
• Driven, self-starter and results-focused, passionate about meeting financial and operational performance objectives
• Significant experience with problem solving tools (8D, 5 why, Root Cause Analysis, Fishbone, Kaizen).
• Experience with quality management systems (IATF16949, VDA 6.3, ISO 9001).
• Experienced with safety and environmental management systems (ISO 45001 & ISO 14001)
• Experienced in the use of Core Tools (APQP, FMEA, Control Plan, MSA, PPAP-PSW&PPA).
• Proficient in business software including PowerPoint, Excel, Word, Minitab, ERP.
• Project management skills.
• Product safety and conformity (PCSR) certification
• ISO 9001 and IAFT 16949 internal audit certification
• Driven, self-motivated and results-focused
• Excellent verbal and written communication skills.
• Excellent analytical and reporting skills.
• Ability to work in a multicultural and diverse environment
• A valid driver’s license and willingness to travel for work

This is an excellent opportunity to build a world-class team and to make a real impact on senior management alignment. You will mentor and develop a strong team of Quality engineers and work with an experienced and knowledgeable team in a rewarding environment.