QUALIFICATIONS AND JOB DESCRIPTION
Parabol is the forefront company that uses their innovative strengths to deal with climate change's negative impacts on all of us lives. We care our world and take action to make our cities more livable, safe and accessible for all by providing innovative, data-driven solutions in sustainable mobility. Now, we create value in 11 countries and 50+ cities, and continue to expand with our multidisciplinary team including big data and machine learning engineers, computer engineers, industrial engineers, city and transport planners, GIS experts, transport engineers, traffic modeler experts and business development team.
We are continuously growing and expanding our customer base, and we are looking for team members to provide better service. We are seeking an experienced and motivated professional to work as a Customer Support Engineer, who can maintain high levels of customer satisfaction and tackle technical challenges.
You will be responsible for:
- Provide technical support to customers throughout the pre-sales and post-sales processes, including responding to technical inquiries and support requests, and offering technical guidance and assistance to customers
- Analyze customer issues accurately and resolve them with technical expertise.
- Provide support to customers through phone, email, or other communication channels.
- Supply product managers with customer feedback to aid in recognizing possible new features or products. Generate and maintain technical documentation and knowledge base content.
- Manage customer relationships to ensure long-term customer satisfaction.
Requirements:
- Experience with SQL/NoSQL databases such as PostgreSQL, MongoDB
- Familiarity with streaming technologies such as RabbitMQ/Redis
- Strong verbal/written communication skill
- Bachelor's degree in Computer engineering, Computer Science or other relevant departments
- Minimum of 2 years of experience in technical support or customer service roles.
- Familiarity with Microservice Architecture, Docker, Docker Compose
- Hands-on experience with backend technologies such as Java Spring Boot or Python FastAPI
- Familier with frontend Technologies like HTML, CSS, JavaScript
- Windows, LINUX including Network
- Strong problem-solving skills and analytical thinking.
- Excellent written and verbal communication skills.
- Customer-oriented approach, prioritizing customer satisfaction.
- Ability to work well in a team and take responsibility.
- Proficiency in using Jira and other project management tools.
Reasons to join us:
- Be part of a dynamic, professional and dedicated team
- A high level of responsibility and level of impact from day one
- Possibility of professional growth
- Continuous learning with training opportunities
- Team activities and events
- Private health insurance
If you are skilled in technical areas, customer-focused, and eager to work in a dynamic team environment, we encourage you to apply.
