Müşteri Hizmetleri Temsilcisi

Shell & Turcas Petrol A.Ş

Job Description

This job sits within the Order to Delivery Journey forming a critical part of the Customer Fulfilment Cycle. The COS Deal Management supports Account Managers to drive proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience. And also, this position acts as a focal point between Customer and Sales.

Principal Accountabilities:

This role may focus on some or all of the accountabilities below, depending on operational requirements,

• Key, Ring and VIU Cancelation Process,
• Station Key Order Programming,
• Manuel device Entry Form process,
• SAP order and ınvoice entries,
• Partner Card ordering process,
• SOTR sticker ordering process,
• Stock Management ( VIU, Envelope, sticker, T-Kart ),
• MNG Cargo Process management.
• Call & e-mail management

Qualifications

• Bachelor’s degree preferred (Business related major) or equivalent experience,
• Experience in Microsoft Office; GSAP/ CRM experience preferred,
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell,
• Understand Shell’s Play Book and customer value proposition,
• Able to demonstrate a continuous improvement mind-set,
• Demonstrated communication and relationship building skills,
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
• Graduated

Additional Information

***Commercial Competences:

• Commercial & Economic Acumen: Skill
• Value Chain Understanding: Knowledge
• Managing Customer Experience: Skill
• Contract Management: Skill