Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Modern minimalism and easy living

METT is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

In Room Dining (IRD) supervisor oversees all in room dining operation to ensure that the service runsmoothly. He / She train and supervise IRD staff, ensure compliance with food health and safety regulations, and resolve guest complaints

Core Activities

• Assist to Operation Manager and supervise the day-to-day operations,
• Initiate training for every position to enhance the consistency in service and standards
• To assist management to achieve departmental goals and total guest satisfaction
• Provide direction and support to all IRD colleagues at any time, particularly during the operational hours
• Follow side duty schedule and assure all tasks are always completed in a timely manner
• Assure the back and front of house areas in the outlet are clean and tidy at all times
• Constantly identify areas for improvement in service and food and beverage quality
• Managing IRD staff's work schedules
• Monitoring inventory and ensuring that all food supplies and other essentials are adequately stocked
• Reviewing guest surveys to develop and implement ways to improve guest service
• Resolving guest complaints in a professional manner
• To conduct and assist staff coaching and disciplinary procedures in accordance with METT Hotel & Beach Resort procedure
• Coordinate a well communication between store and expiry labels establishing, check the par level daily, purchase if needed end of the shift
• Ensure to staff fill in the refrigerators by following FIFO standards
• Supervises on-going training initiatives
• Uses all available on the job training tools for employees

Competencies

• At least 3 years experience in a luxury hotel segment, preferably in a resort.
• Fluency in English and Turkish
• Guest service oriented, fostering teamwork, and giving feedback
• Self-motivated, high energy level
• Multi-tasking, resolving conflict
• Computer skills including Microsoft Office
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment
• Ability to move up to 80kgs. with wheeled assistance