Telesales Team Lead At 51Talk

TAJA EĞİTİM HİZMETLERİ LTD.ŞTİ.

As a Tele-Sales Team Leader, you will be responsible for leading and managing a team of tele-sales representatives to achieve sales targets and deliver exceptional customer service. You will play a key role in driving the team's performance and ensuring the success of the tele-sales operations.

• Proven experience in tele-sales or a similar role
• Demonstrated leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong understanding of sales techniques and strategies
• Proficiency in relevant software and CRM tools
• Ability to work in a fast-paced and target-driven environment
• Bachelor's degree in business administration or relevant field (preferred)

As a Tele-Sales Team Leader, your responsibilities will include:

• Leading and motivating a team of tele-sales representatives to achieve sales targets
• Providing coaching, training, and performance feedback to team members
• Developing and implementing sales strategies to drive business growth
• Monitoring and analyzing team performance metrics to identify areas for improvement
• Collaborating with the sales management team to align strategies and goals
• Handling escalated customer inquiries and resolving issues to ensure customer satisfaction
• Preparing regular reports on team performance and sales activities
• Staying updated on industry trends and best practices in tele-sales