QUALIFICATIONS AND JOB DESCRIPTION
Titanic Hotels, which has become one of the leading brands of tourism in Turkey in a short time by blending Turkish hospitality with the understanding of superior quality, is the chain hotel brand of AYG Group of Companies, whose foundations were laid with a restaurant in Berlin in 1970 and has been in the tourism sector since 1993. Adopting a stable growth strategy, Titanic Hotels has managed to make the Titanic brand popular not only in our country but also in the international arena, with its hotels that are both investors and operators in Istanbul, Antalya, Bodrum and Berlin.
Titanic Hotels has 13 hotels with a total capacity of 5600 rooms, including 5 hotels in Istanbul, 3 hotels in Antalya, 1 hotel in Bodrum and 4 in Berlin, the capital of Germany.
"GUEST ASSISTANT SUPERVISOR"
We invite you to work as a "Guest Assistant Supervisor" in the Guest Relations department of ourTITANIC LUXURY COLLECTION BODRUMhotel operating in the Antalya region of our TITANIC HOTELS brand, which is an international brand in hotel management.
- Oversee Guest Assistants, ensuring their daily tasks are completed to the highest standards.
- Train and develop team members, fostering their growth and success.
- Address complaints and issues with creativity and professionalism, meeting and negotiating with guests when needed.
- Work closely with departments like Front Office, Housekeeping, Food & Beverage, Kids Club, Spa, and more.
- Review and manage guest feedback and complaints in the Elektra system, preparing daily reports to monitor and improve performance.
- A degree in Tourism, Hospitality, or a related field.
- At least 3 years in Guest Relations or Front Office roles.
- Fluency in Turkish, English, and one additional language (Russian, German, or Arabic).
- Proficient in Excel, Word, and preferably Elektra.
- Strong communication, teamwork, time management, and decision-making abilities.
- Detail-oriented, responsible, disciplined, and self-motivated with a desire for growth.
- Willing to work any shifts, weekends, and holidays.
- A polished, professional demeanor that upholds our brand image.
