Teknik Servis Müdürü

TSP GRUP MAKİNA SANAYİ VE TİCARET ANONİM ŞİRKETİ

We are looking for a “Technical Service Manager”for our Technical team!

What will you do?

• Leading and managing the Technical Service Department,

• Organizing the team's task distribution, ensuring that the team achieves its daily operational goals,

• Developing improvement proposals that will increase efficiency in operational processes and ensure rapid intervention,

• Developing and implementing service strategies to enhance the customer experience and achieve service objectives,

• Coordinating with other departments such as marketing, sales and relevant departments in the customer service division to ensure that customers’ needs are met in all areas,

• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions,

• Developing the Technical Service Department and implementing service standards and procedures for the department,

• Working effectively with customers and stakeholders,

• Updating service methods to improve overall efficiency,

• Preparing and presenting regular reports to senior manager on service performance, key metrics and improvement initiatives,

What are we looking for?

• Graduated from universities in Machine, Electric-Electronics, Electronics or similar engineering fields,

• At least 7 years of experience in Technical Service Management or Service Management,

• Dynamic, customer-focused and excellent communication skills,

• Excellent leadership and people management skills,

• Ability in problem-solving and negotiation,

• High level of accuracy and detail-oriented data analysis and reporting,

• Strong organisational and time management skills, withthe ability to prioritise tasks and meet deadlines in a fast-paced environment,

• Excellent command of English,

• Must be with no travel restrictions.

What you will have?

We benefit from the power of development, and we achieve the best with our experienced and innovative team. Team spirit are best part of our culture. We celebrate all our achievements and special moments together. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and our employees.

Interested?

If you believe your skills, experiences and your mind match this role, get in touch with us!

*All applications will be treated with strict confidentiality.