Guest Experience Agent

AHAMA

A Bay Front Hotel Inspired by Bohemian Luxury

Discover Ahama’s essence, where luxury intertwines with the unspoiled landcsapes of Göcek and Fethiye. Tucked away in our secluded bay, embraced by ancient liquid amber trees and pristine waters, each corner resonates with the timeless allure of ancient Lycian culture, reimagined through a modern perspective. Away from the hustle of urban life, we create a sanctuary for meaningful connections. Ahama offers a profound sense of renewal, blending the light of ancient Lycian culture with the comforts of modern luxury.If you want to be part of this spirit, we look forward to receiving your applications!

If you want to be part of this spirit, we look forward to receiving your applications!

QUALIFICATIONS

• Graduate of Tourism, Hospitality, or Communication departments,
• Guest satisfaction-oriented, with strong communication skills and a friendly, welcoming demeanor,
• At least 1 year of experience in a similar role, preferably in luxury segment hotels,
• Proficient in English (additional languages are a plus),
• Sensitive to guest requests, solution-oriented, and proactive in addressing needs,
• Strong organizational and time management skills,
• Flexible with working hours and availability,
• Team player with a positive, energetic attitude.

JOB DESCRIPTION

• Provide guests with detailed information about hotel services, activities, and amenities,
• Address guest requests promptly and effectively, offering personalized services based on their needs,
• Play an active role in ensuring guest satisfaction at all stages of their stay,
• Listen to guest feedback and resolve complaints with a solution-focused approach,
• Fulfill special guest requests and create memorable experiences through creative solutions,
• Maintain regular communication with guests to continuously improve their experience,
• Work in coordination with all hotel departments to meet guests' needs.