Senior Information Systems Specialist

ATÜ Turizm İşletmeciligi A.Ş

At the end of 1999's, ATU Duty Free was founded in partnership with Unifree and Gebr. Heinemann, experienced in the operation of TAV Airports and tax-free sales outlets, with a forward vision of the modern airport operations. Since its foundation, ATU has been at the forefront of aviation and retailing in its genres.

From a modest beginning with an 80 sqm store in Istanbul, ATU today operates over 27,000 square meters of retail space in 21 airports, 1 cruise port, spanning 7 countries around the world. With our headquarters in Istanbul, we are an international powerhouse, employing over 1900 people across the globe, serving approximately 100 million customers annually.

ATU; has proven worthy of being recognized to be a “Great Place to Work Certified” company by meeting the workplace criteria with a high trust culture in the program held by Great Place to Work, in which employees’ experiences about corporate culture are evaluated.

We are seeking a "Senior Information Systems Specialist" to be assigned in our Antalya operation.

General Qualifications

• Graduated from Computer Engineering or Informatics/Engineering Faculties of universities
• At least 4 years of experience in a similar position
• Knowledgeable about handheld terminals, has performed installation configuration on mobile devices on IOS and Android operating systems (Mail, Application, etc.)
• Experienced in backup & restore issues, knowledgeable about SAP Systems (preferably experienced in SAP R3 and SAP HANA)
• Knowledgeable about IP Cameras and CCTV monitoring systems, experienced with related storages
• Experienced in Windows 11 Operating Systems, Active Directory Domain User/Computer operations
• Has experience in installing and managing any Microsoft or 3rd party application/system company-wide
• Knowledgeable about Microsoft Windows server systems and Microsoft services (Server 2016/2022 MS AD, Group Policy, DNS, DHCP, File Server, Certificate Server, MS SQL)
• Knowledgeable about installation and management of VMWare, Hyper-V virtualization platforms
• Provided end-user support (preferably worked in help desk units)
• At least B1 level English language knowledge (B2 is preferred)
• Strong communication skills, team-oriented
• Adopted proactive work approach, detail-oriented and active
• Developed troubleshooting and problem-solving competency
• Preferably knowledgeable and experienced about sales systems in the Retail sector
• Able to work in shift system

Job Description

• To solve the problems encountered on the computers, printers, and networks used by the users and provide training to the users when necessary.
• To analyze the needs of the system, to make suggestions to the related unit manager about the techniques to be used
• To follow the technological developments regularly, to prevent the sales from being affected by the new technologies.
• Providing installation/configuration support in the areas of computer, Camera, LCD Digital Screens, Cash Sales systems, etc. during new store opening processes and internal company projects.
• Producing root solutions for recurring problems in the system.
• Performing operations related to backup and restore systems for servers and end users.
• Providing support to the CCTV team regarding IP cameras and security systems and performing installations.
• Offering installation/configuration support in areas such as computer cameras, LCD digital displays, cash register systems, etc. during new facility processes and company projects.