Guest Experience Agent

BİBLOS ALAÇATI TURİZM YATIRIMLARI A.Ş. - Biblos Resort Alaçatı

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Guest Experience Agent” who is dynamic, pro-active and enthusiastic.

Qualifications

·         At least bachelor's degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas

·         At least 2 years’ experience in the guest services, front desk, or related professional areas

·         Ability to focus and handle multiple tasks at the same time

·         Ability to use time efficiently, to prioritize and organize work

·         Ability to work well under pressure and constant change, making quick and appropriate decisions

·         Ability to work cohesively with other departments and other team members

·         Ability to work in shifts, flexible hours, including weekends, holidays and evenings

·         Excellent command of English (written & verbal); any other language is advantageous

Job Description

·         Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).

·         Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.

·         Creating loyal and satisfied guests.

·         Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.

·         Responsible for the safety, security and well-being of hotel guests and associates.

·         Responds to and handles guest problems and complaints.

·         Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.

·         Provides immediate assistance to guests as requested.

·         Empowers associates to provide excellent customer service.  

·         Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

·         Provides services that are above and beyond for guest satisfaction and retention.

·         Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

 Please note that only CVs with a photo will be evaluated.

 Biblos Resort Alacati provides staff house benefit for the employees from other cities.