Guest Services Agent

Güzel Oteller Turizm İnşaat San. Ve Tic. A.Ş Swissotel Büyük Efes İzmir

QUALIFICATIONS AND JOB DESCRIPTION

• University degree preferably Tourism & Hotel Management
• Proficiency in English (verbal and written)
• Team-oriented
• Focused on guest satisfaction
• Strong interpersonal and problem solving abilities
• Must possess a professional presentation

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• Adopt a friendly, helpful and pleasant attitude to all guests
• Assist guests with their business center needs 
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Maintain close working co-operation with other departments
• Follow communication procedures, guidelines, and policies