Customer Service Manager

BUREAU VERITAS CPS TEST LABORATUVARLARI LTD. ŞTİ.

QUALIFICATIONS AND JOB DESCRIPTION

Your career is more than a CV—it’s your opportunity to leave a mark on the future.

At Bureau Veritas, our global mission is to create a safer society and elevate industry standards. Join our team and make an impact in the Testing, Inspection, and Certification (TIC) industry as a Customer Service Manager in our Customer Service Department.

Locations: Istanbul (European Side),

Qualifications:

• A bachelor’s degree in Chemical Engineering, Textile Engineering, Chemistry, or a related field (preferred).
• Fluency in English to communicate effectively with clients and internal teams.
• At least 5 years of relevant industry experience (preferred).
• Strong proficiency in MS Office applications.
• Having Knowledge of ISO/IEC 17025 (preferred)
• Key Attributes:
  • Analytical thinking and problem-solving skills.
  • Strong interpersonal and communication skills.

Self-driven with the ability to manage tasks independently and collaboratively

Key Responsibilities:

• Leading Customer Services teams effectively to maintain best service
• Coordinating sample testing processes to meet client requirements effectively.
• Making productivity analysis of related deparments and implementing necessay implementations.  
• To ensure test results are provided accurately and promptly.
• Providing technical guidance and insights to customers.

Act as the liaison between clients and Bureau Veritas, ensuring seamless communication and customer satisfaction