Customer Services Assistant Specialist

Corex Holding B.V.

YILPORT Holding Inc. the first terminal and port operator holding company in Turkey. Today, YILPORT Holding operates 22 marine ports and 5 land terminals across 12 countries in 6 regions including Turkey, Nordic, Iberia, Latin America, Mediterranean, and Africa with a vision to create world-class, multipurpose facilities on an international scale.

Now we are looking for a 'Customer Services Assistant Specialist' who would like  to be the part of this great team!

QUALIFICATIONS

• Graduated from related fields of reputable universities preferably in Maritime Business and Administration, International Trade or Logistics,
• Written and oral fluency in English is a must (additional languages such as Spanish or Portuguese are preferable),
• Excellent knowledge of MS Office (Word, Excel, Power Point etc.),
• Working knowledge of TOS (Terminal Operating System) (preferably Navis),
• A ‘can do’ approach, willingness to learn and extend the role above and beyond the job description, 
• Is self-directed and self-motivated, able to work both independently and within a highly collaborative team environment,
• Have customer, quality, process and result driven approach,
• Strong analytical and organizational skills and ability to organize and prioritize work and handle multiple tasks simultaneously and complete tasks per deadlines,
• Capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions,
• Excellent communication and interpersonal skills interact with people from various countries, cultures and all business levels,
• Effective negotiation and conflict resolution skills combined with good counselling and listening skills,
• Excellent analytical skills, teamwork skills and multi-task orientation,
• Ability to work in a fast paced and deadline oriented environment,
• Ambitious and motivated for a career in global port operations,
• Able to work in shifts

JOB DESCRIPTION

Reporting to Customer Services and Reporting Manager, the responsibilities of Customer Services Assistant Specialist be as follows:

• Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner
• Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals
• Analyze customer complaints and provide appropriate corrective actions in a timely manner
• Prepare documentation and reports on routine customer correspondence for future reference purpose
• Communicate customer feedbacks to Operation, Planning, and Business Development departments in order to develop processes for better serving customers
• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends