Front Office Supervisor

D Maris Bay

We, the members of the Doğuş Hospitality & Retail team,

We know that tomorrow we will be much further ahead than today because we are open to improvement.

We develop our business together because we are open to growth.

We draw inspiration and strength from each other,

because we are open to collaboration.

We enjoy being on this team because we are open to fun.

With its creative and innovative perspective,

courage and energy, this team is...

Open to the future.

Your career here is OPEN to innovation, opportunity, success, development, and the future!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

DHotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay

We are looking for Front Desk Supervisor D Maris Bay,

• Relevant degree from an accredited university in Business, Hospitality or related major,
• Preferably a candidate who has previously performed a similar job in a 5-Star Luxury Hotels,
• Fluent English both written and spoken,
• Good command of Opera and Microsoft Office,
• Excellent leadership skills, inter-personal and communication skills,
• Good team player, working well with other departments and co-workers,
• Able to work under pressure and within tight deadlines of hotel industry,
• Ability to focus attention on guest needs, remain calm and courteous at all times,

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Supervise Front Desk operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

WHAT WE OFFER?

• Opportunity to work in global brands and a large-scale organization
• Guest and employee experience journey
• BİZ'exclusive employee discount