Customer Relations Specialist

ENTERPRISE RENT A CAR

We are looking for a Customer Relations Specialist who can manage customer relations processes to maximize customer satisfaction, analyze feedback and generate reports, and provide effective solutions to customer requests.

Qualifications:

• Bachelor's degree or higher is required
• At least 3 years of experience in customer relations,
• Strong reporting skills,
• Customer satisfaction-oriented,
• Strong written and verbal communication skills Turkish and English,
• Ability to take initiative and problem-solving skills,

Duties and Responsibilities:

• Effectively manage customer requests and complaints,,
• Develop improvement suggestions to enhance customer satisfaction,
• Record customer interactions and prepare regular reports,
• Work in coordination with relevant departments to meet customer expectations,
• Monitor all complaint channels (call center, email, social media, online portals, etc.)
• Follow up  domestic and international customer complaints and ensure customer satisfaction,
• Suggest improvements to increase customer satisfaction, service quality, and performance metrics,
• Conduct customer satisfaction survey calls,
• Identify and report incomplete or incorrect applications causing customer complaints and take necessary actions to prevent recurrence.