Front Desk Agent

Kazancı Holding

Dedicated to achieve the best in the tourism industry, Kazancı Holding started the journey with Aksa Turizm in 2005 and maintains operations with focus on the target mass satisfaction by developing sustainable business models. In addition to the three establishments, Aksa Turizm also added the Mirada Bodrum Exclusive brand in the portfolio and took a step further in the industry. Aksa Turizm continues to be one of the most efficient milestones for Turkey and the tourism industry.

We are looking for a candidate for the position of Front Desk Agent, who knows modern service techniques by carrying out activities to increase guest satisfaction.

Qualifications:

• Previous experience in the position of Receptionist
• University degree
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Fluent in English

Job Description:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Assistant Front Office Manager are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary