QUALIFICATIONS AND JOB DESCRIPTION
Titanic Hotels, which has become one of the leading brands of tourism in Turkey in a short time by blending Turkish hospitality with the understanding of superior quality, is the chain hotel brand of AYG Group of Companies, whose foundations were laid with a restaurant in Berlin in 1970 and has been in the tourism sector since 1993. Adopting a stable growth strategy, Titanic Hotels has managed to make the Titanic brand popular not only in our country but also in the international arena, with its hotels that are both investors and operators in Istanbul, Antalya, Bodrum and Berlin.
Titanic Hotels has 13 hotels with a total capacity of 5600 rooms, including 5 hotels in Istanbul, 3 hotels in Antalya, 1 hotel in Bodrum and 4 in Berlin, the capital of Germany.
"GUEST ASSISTANT AGENT"
We invite you to work as a "Guest Assistant Agent"in theGuest Relations department of ourTITANIC LUXURY COLLECTION BODRUM hotel operating in the Bodrum/Muğla region of our TITANIC HOTELS brand, which is an international brand in hotel management.
- Greet guests and make them feel at home.
- Share your deep knowledge of our facilities, services, and all we offer.
- Address guest requests promptly and accurately, ensuring every interaction leaves a smile.
- Collaborate seamlessly with departments like Front Office, Housekeeping, Food & Beverage, Spa, Kids Club, and more.
- Handle guest feedback with care—recording complaints, suggestions, and compliments in the Elektra system.
- Ensure every issue or special request is resolved to perfection.
- A university degree, preferably in Tourism, Hospitality, or a related field.
- At least 1 year in Guest Relations, Front Office, or the luxury hotel industry.
- Fluency in Turkish, English, and/or Russian, German, or Arabic.
- Available to work all shifts (8:00–24:00), weekends, and holidays, with one day off weekly.
- Strong communication, multitasking, time management, and cultural sensitivity.
- Attention to detail, responsibility, tolerance, and a team-first attitude.
- Ability to work under pressure, walk and stand for extended periods.
