Guest Experience Supervisor

Novotel İstanbul Zeytinburnu

QUALIFICATIONS AND JOB DESCRIPTION

Your experience and skills include;

• Graduated from the relevant departments of the University or Vocational School,
• 2 years of experience in a similar position, 
• Able to communicate well in English,
• Able to use Ms Office programs, 
• strong in communication, 
• Management, organization and planning skills, 
• Open to innovation and self-development, 
• Preferably with Accor experience.

What you will be doing:

• Analyzing and reporting guest satisfaction information,
• Welcoming guests and promoting the company's products and services,
• Receiving, recording and tracking guest service requests, 
• Resolving the issue and taking relevant actions in cases such as requests, problems, complaints or satisfaction of the guests,
• Checking the rooms of VIP guests, the condition of the room and its amenities before the guests arrive, to ensure that there are no deficiencies or disruptions,