Customer Services Representative

SABIC PETROKİMYA TİC. LTD. ŞTİ.

Chemistry that Matters™

SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.

Customer Service Representative (Temporary 1 Year Contracted)

We are looking for a candidate to join our Supply Chain and Customer Service department for Chemicals.

Job Description

Sustain SABIC image and reputation and maintaining an excellent relationship with its customers.

Ensuring accurate orders processing, efficient shipments tracking and timely delivery to customers as per SABIC standards to meet the targets and customer’s satisfaction.

Responding to customers’ requests, overcoming their obstacles and provide first level services.

Controlling the execution process by working closely with Sales, Global Customer Service , Global Supply Chain, Marketing, Affiliates and other concerned departments.

Monitoring and controlling customers’ shipments to facilitate any difficulties within the delivery cycle, including managing related claims and complaints.

Monitoring the lifting performance from  storage & W/H and ensuring the inventory accuracy in the system.

Following up the shipments with all service providers, tank terminal operator, customs brokers and any other concerned party.

Verifying and investigating complaints and claims form customer, service providers, affiliates or any other parties.

Supporting the management, SBU and SABIC strategies, act according to SABIC values and mission.

Minimum Requirements:

University degree preferably in Logistics & Supply Chain Management, International Trade, Marketing, Business Administration or equivalent majors

Up to  2 year of experience

Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook

Excellent cooperation and communication skills, team worker, problem solver, high sense of urgency, strong in follow-up

Fluent in English