Service Desk Specialist

Turkcell Global Bilgi

Job Description

• Addressing, analyzing and resolving user issues and requests received at customer locations and/or our headquarters, either remotely or on-site and directing cases to other support groups when necessary.
• Generating alerts for relevant teams in case of general or group-based critical issues.
• Providing usage support by remotely connecting to end users' computers and directing out-of-scope requests to the appropriate department by opening a request form.
• Keeping users informed about ongoing processes and actions while adhering to customer satisfaction principles and following up on requests and problem calls until resolution.

General Qualifications

• At least an associate degree (preferably in Computer Programming, Electronic Communication, etc.).
• Good command of the English language.
• At least 1 year of experience in end-user support.
• Experience in setting up IT hardware (computers, printers, monitors, audio devices, etc.).
• Willingness to work in a 24/7 shift system.
• Knowledgeable in system and network layers to identify end-user issues.

What Awaits You?

• The opportunity to work with “Ahenk,” which offers different working models! (Remote, Hybrid, On-Site)
• An autonomous career opportunity with our #buradakariyervar application!
• Professional and personal training & development opportunities! (Leadership Development Programs, Focus Data-RPA-Agile-Innovation Certification Programs)
• Educational support through partnered universities and language schools!
• Individual & team coaching and mentoring programs!
• Recognition and reward programs!
• Special leave for mothers on the first day of school/report card day!
• Access to online psychologist, healthcare, dietitian, veterinarian and plant consultancy services!
• A fun, active and happy work environment with social clubs!
• Exclusive discounts and campaigns for employees