QUALIFICATIONS AND JOB DESCRIPTION
We enable financial institutions to become digital leaders.
As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.
We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
About the job:
We are looking for a competent and experienced Quality Specialist to join our team to ensure continuous quality improvement, review product, processes and to maintain company quality standards.
What you will be doing:
- Establishment of organization policies and procedures according to ISO 27001, ISO 9001, ISO 14001 standards
- Ensure Project plans are provided in compliance with quality management system and contractual requirements
- Carry out Quality Managements systems internal / external audit activities
- Track and Report status of Non compliances and Follow up on Closure
- Creating corporate quality and process management training records, participating in customer satisfaction management activities
- Analyzing existing systems to find areas for improvement and Evaluate new tools and strategies and make recommendations
- Drive initiatives that improve service quality
- Follow up and Review frequently management dashboards, Scorecards and Project status reports
- Monitor and report on quality-related key performance indicators
- Track progress against process performance targets
- Report status of owned tasks regularly
- Ensures on-time quarterly customer satisfaction data collection (internally) and quarterly customer Satisfaction Survey sent to Clients
- Analyze customer survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues till closure
What we are looking for:
- Bachelor’s Degree, preferably in Engineering field
- Minimum 2 years’ experience in quality area and systems or in software companies
- Experience and knowledge in management systems of quality, occupational health and safety (, ISO 27001, ISO 9001, ISO 14001)
- CMMI experience is nice to have
- Experience in analysis of customer satisfaction index data
- Good command of MS Office applications and strong knowledge of Excel
- Experience in data analysis, data measurement, reporting and presentation
- Excellent communication and planning skill
- Willing to learn and keen to develop, continual improvement focus is an absolute must
- High command of English both written and spoken
What we are offering:
- Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
- Performance-Linked Bonus: Your hard work doesnt go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
- Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
- Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
- Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
- Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
- Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
- Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.
Apply now and let's shape the future together.
About VeriPark:
VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.
With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.
Be a part of our global family, where opportunities are as vast as our global footprint.
