Deputy Team Leader (Duty Free & Old Bazaar Store)

ATÜ Turizm İşletmeciligi A.Ş

At the end of 1999's, ATU Duty Free was founded in partnership with Unifree and Gebr. Heinemann, experienced in the operation of TAV Airports and tax-free sales outlets, with a forward vision of the modern airport operations. Since its foundation, ATU has been at the forefront of aviation and retailing in its genres.

From a modest beginning with an 80 sqm store in Istanbul, ATU today operates over 27,000 square meters of retail space in 21 airports, 1 cruise port, spanning 7 countries around the world. With our headquarters in Istanbul, we are an international powerhouse, employing over 1900 people across the globe, serving approximately 100 million customers annually.

ATU; has proven worthy of being recognized to be a “Great Place to Work Certified” company by meeting the workplace criteria with a high trust culture in the program held by Great Place to Work, in which employees’ experiences about corporate culture are evaluated.

We are looking for a "Deputy Team Leader" to be assigned in our Antalya Operation.

General Qualifications

• Bachelor's degree, preferably from the faculty of economics and administrative sciences
• Proficiency in English (Mastery of a second language including Russian/German/Arabic is preferred)
• Minimum 3 years of managerial experience in the retail sector,
• Proficiency in MS Office programs
• Developed leadership skills, experience in team management
• Strong communication skills, proactive and solution-oriented
• Analytical thinking and strategic planning skills
• Being able to adapt to shift work system

Job Description

• Support daily operations within the store and assist the team leader in store management
• Ensure the implementation of sales strategies to achieve performance goals by managing daily team processes
• Monitor and enhance the behavior, sales, and service performance of team members
• Foster collaboration within the team through strong internal communication
• Maintain store standards in terms of store layout, stock control, and product placement
• Provide support for cash operations, inventory management, and store reporting
• Collect customers’ feedbacks and engage in activities to increase customer satisfaction and make product and service improvements when necessary
• Effectively resolve operational issues and continuously optimize processes
• Organize performance evaluations, provide feedback, and support staff development