Front Office Supervisor

BİBLOS ALAÇATI TURİZM YATIRIMLARI A.Ş. - Biblos Resort Alaçatı

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Front Office Supervisor” who is dynamic, pro-active and enthusiastic.

Qualifications

·         Relevant degree or Diploma from an accredited university in Hotel Management, Hospitality, or related major

·         5 or more years’ experience in Front Office, Guest Relations or related professional area. (Preferably in a 5-star hotel.)

·         Excellent command of English (Preferably, ability to communicate in a second language)

·         Excellent supervisory skills, inter-personal and communication skills.

·         Must be able to perform all front office functions.

·         Ability to achieve positive guest relations and maximize guest satisfaction.

·         Ability to handle cash and credit transactions.

·         Ability to enforce all company rules and procedures.

Job Description

·         Supervise Front Desk operations during your assigned shift to a consistently high standard, 

·         Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 

·         Ensure that all personnel are kept well informed of department objectives and policies,

·         Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 

·         Attend to Guests’ enquiries, requests, complaints and compliments, 

·         Access all function of computer system according to established procedures and standards, 

·         Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 

·         Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 

·         Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.