Support Specialist

Corex Holding B.V.

The Company now operates in 10 sectors, including metals & mining, ports & terminals, green energy, shipping & logistics, infrastructure & construction, oil & gas, chemicals, international trading, financial investments, and venture capital. The company is active in 55 countries across 5 continents, employing over 20,000 people globally. As a profit-driven company, the company intends to focus on its future growth, utilizing its deep experience and extensive business know-how.

We are looking for a Support Specialist to be assigned at our headquarters in Maslak, Istanbul.

Qualifications & Responsibilities:

• Provide prompt and efficient technical support to clients, users, and VIPs via phone, email, chat, and in-person assistance.    
• Troubleshoot a wide range of technical issues related to hardware, software, network connectivity, VC devices and user accounts.
• Diagnose and resolve issues related to common software applications (e.g., Microsoft Office, M365/O365, MS Teams, Adobe Suite).
• Configure and manage mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions.
• Perform routine maintenance tasks such as software updates, system backups, and user account
• management, video conferencing
• Install and configure basic IT equipment and software.
• Manage and maintain an accurate inventory of IT assets.
• Log all service requests and track them within the ITSM system, ensuring timely resolution within agreed SLAs (Service Level Agreements).
• Maintain and support SharePoint and intranet environments for internal collaboration.
• Document solutions and procedures to maintain a knowledge base for future reference.
• Participate in ongoing training programs to stay up-to-date with the latest technologies.
• Oversee inventory management for IT assets, ensuring accurate tracking and procurement planning.
• Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team.
• Continually maintaining cyber awareness to ensure that good security practices are always followed.
• Support printers and multi-function devices, ensuring connectivity and maintenance.
  
  

We look forward to meeting you!
Many thanks for your attention in advance.