Müşteri Deneyimi ve Süreç Yönetimi Kıdemli Uzmanı

DIGITURK

ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?

We are, Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience Digiturk has started to provide internet services to members as of 2021. With our more than 3 million members and 1500 employees, we have managed to set the standards in the sector and have continued to strengthen our technological infrastructure and human resources with our innovative vision.

beIN MEDIA GROUP acquired Digiturk the leading PAY TV operator in Turkey in August 2016; and now has over 55 million subscribers worldwide. beIN MEDIA GROUP’S flagship sports network, beIN SPORTS, holds the single largest portfolio of sports rights of any global broadcaster; and through its iconic MIRAMAX film studio, beIN holds an extensive library of Hollywood blockbusters while having a growing presence in series and movies production and distribution, as well as in the digital space. The group distributes and produces an unrivalled array of entertainment, live sport and major international events across 5 continents, 43 countries and in 7 different languages spanning Europe, North America, Asia, Australia and the Middle East & North Africa (MENA).

If you are ready to make your story real in a colorful and vibrant world by constantly renewing & improving yourself, join us and let's build the future of broadcasting together.

We are looking for talented teammates who are ready to make their story real!

WHAT WE EXPECT FROM YOU?

IDEAL PROFİLE

• Bachelor's degree, preferably a masters degree from Industrial Engineering, Business Administration, or equivalent departments of universities,
• Minimum 3 years of experience in process management or customer experience area,
• Having PMP certificate,
• Preferably experience in media or telecommunications sector,
• Experience and knowledge in service excellence across all CX channels, management processes of digital customer experience and journey mapping,
• Predisposed or experienced in digital customer processes, 
• To have information about the sector and product to be studied,
• To be successful in crisis management,
• To be able to design product processes in areas such as alternative channel, Chat Bot with features,
• Having done customer experience improvement studies (having experience in KPIs such as NPS, FOC FCR),
• Strong written, verbal communication skills in English,
• Excellent presentation skills and proficiency in MS Office programmes,
• Knowledge about process management tools,

MAIN RESPONSIBILITIES WILL INCLUDE

To organize the communication between departments regarding the processes that will occur in line with the new needs and to define the processes, documenting all customer processes, revising in processes that need to be renewed and to identify problems related to their employees, to resolve them, to convey them to higher authorities when necessary. Process management activities and process improvement and development projects.

WHAT WE OFFER:

• Digiturk ‘’cares about your life” – Life Insurance
• Digiturk also cares about your family - Private health insurance family members included
• Digiturk stands by you in your retirement - Digiturk retirement contribution
• Do whatever you want on your birthday leave (Paid birthday leave)
• A Happy birthday gift from Digiturk (Birthday gift card)
• Digiturk supports our mothers (Nursery benefit)
• Digiturkers celebrate holidays together (gift card)
• Global talent programs that offer development opportunities in a multicultural environment
• The opportunity to work with joy in a positive environment