Desktop Support Specialist L2

Excis Internet Hizmetleri Limited Sirketi

Are you tech-savvy problem solver?
Join our team as a Desktop Support Engineer and help keep our organization running smoothly. You'll be the go-to person for all things tech, from hardware troubleshooting to software installations.

What you'll do:

• Provide on-site and remote technical support
• Troubleshoot hardware and software issues, including Windows OS, Microsoft Office Suite, and common applications
• Manage device installations, moves, and changes for desktops, laptops, and peripherals
• Support various IT projects, such as software deployments and network upgrades
• Maintain and optimize IT assets, including inventory management and hardware/software upgrades
• Assist with data migration and recovery processes
• Provide excellent customer service to all users, including VIP support

Requirements:

• A degree in Computer Science or related field
• 1-3 years of experience in IT support 
• Proficiency in Windows OS (Windows 10/11) and MAC OS
• Understanding of network concepts (TCP/IP, DNS, DHCP)
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
• Native Turkish Speaker
• English proficiency of B1/B2