Service Center Specialist

FREEBIRD AIRLINES

Freebird is your place to feel free!

If you want to be a part of a culture that values innovation, excellence, and a passion for providing unique services at the forefront of the aviation industry, and if you want to be a part of a dynamic, warm, and familial team atmosphere, then Freebird Airlines is the perfect place for you!

Elevate your career with us. Now, fasten your seatbelts and take your place on the flight to join the Freebird Airlines team with the Service Center Specialist position.

About us

At Freebird, we believe that feeling free is more than just a state of mind – it's a tangible experience. Our meticulously maintained Airbus A320 fleet serves our customers as a sanctuary in the sky, offering a haven of relaxation and the ultimate peace of mind. With our years of expertise, we have perfected the art of making your journey as pleasurable as the destination itself.

Established in 2000, We are a prominent player among Turkish private air carriers, commencing operations in 2001. As part of Gözen Holding, a versatile entity in representation, fuel, supervision, brokerage, security, and training, Freebird embodies a legacy of over 40 years in the industry.

Launched on February 20th, 2019, Freebird Airlines Europe (FHM) initiated its operations within the EU. As a registered entity in Malta, Freebird Airlines Europe aspires to extend its operations across Europe and beyond, capitalizing on its growing fleet.

Qualifications:

• Bachelor’s degree in related departments,
• At least 3 years of aviation experience-related job experience (preferable),
• Good knowledge of English (in writing and speaking),
• Good knowledge of MS- Office applications and reservation systems,
• Good command of a German language (preferable),
• Be able to work in shifts,
• Having empathy, patience, professionalism, adaptability, teamwork, conflict resolution, effective communication and a positive attitude toward customers and colleagues,
• desire to give excellent service,
• Being emotionally stable, flexible, calm under pressure,
• Designing and delivering service to meet customer’s needs,
• Having good organizing, coordinating and follow-up skills,
• Having good negotiation and representation skills,
• High learning capability, quick adaptation to changes,
• Being target-oriented, ability to set priorities for effective time management.

Tasks:

• Change or cancel tickets, refund tickets of scheduled flights,
• Follow up norec, no-show and offload passengers of scheduled flights,
• Control PRL and PFS messages of scheduled flights,
• Refund of SSR, ticket and taxes of passengers,
• Prepare SSR payments and ticket payments,
• To answer the customer’s phone calls, WhatsApp messages and E-mails to increase customer satisfaction,
• Independent processing and evaluation of customers' claims or feedback (written and verbal) and finding customer-orientated solutions.