Night Audit

Kazancı Holding

Dedicated to achieve the best in the tourism industry, Kazancı Holding started the journey with Aksa Turizm in 2005 and maintains operations with focus on the target mass satisfaction by developing sustainable business models. In addition to the three establishments, Aksa Turizm also added the Mirada Bodrum Exclusive brand in the portfolio and took a step further in the industry. Aksa Turizm continues to be one of the most efficient milestones for Turkey and the tourism industry.

We are looking for a candidate for the position of Night Audit, who knows modern service techniques by carrying out activities to increase guest satisfaction.

Qualifications: 

• Excellent leadership, interpersonal and communication skills,
• Good knowledge of English
• Previous supervisory experience in Front Office within the hotel,
• Solution orientated, motivator, flexible and a team player,
• Open minded view on change and improvements,
• Good understanding of financial controls and night audit processes.

Job Descriptions:

• Responsible to supervise Front Desk Operation during the night operation.
• Supervise Front Desk operations during night shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
•  Prepare night reports to related management and  doing night process with mentioned standards
• Ensure that all personnel are kept well informed of department objectives and policies,
•  Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business,
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
•  Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.