Guest Xperience Agent

D Maris Bay

We, the members of the Doğuş Hospitality & Retail team,

We know that tomorrow we will be much further ahead than today because we are open to improvement.

We develop our business together because we are open to growth.

We draw inspiration and strength from each other,

because we are open to collaboration.

We enjoy being on this team because we are open to fun.

With its creative and innovative perspective,

courage and energy, this team is...

Open to the future.

Your career here is OPEN to innovation, opportunity, success, development, and the future!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

DHotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay ; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay

We are looking for Guest Xperience Agent D Maris Bay,

• Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees.
•  Relevant degree from an accredited university in Business, Hospitality or related major,
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
• Provides a genuine and constant level of exceptional services and understands LQA.
• Work effectively in a variety of situations with different individuals and groups to provide best quality service.
• Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
• Always answers with yes, always smiles even under difficult, long and busy periods.
• Fluent in English, clear and polite conversation skill in Turkish.Additional languages are an advantage.
• Sufficient experience in Rooms Division different departments.
• Advance computer skills necessary including Opera systems, MS Office ( proficiency degree )
•  Must be able to verbally respond over the telephone, in a clear-speaking voice.
• Multi-tasking skills.
• High level of professionalism and integrity while maintaining the confidentiality of the hotel
• A positive attitude and a can-do approach to any task
• Dynamic adaptability and flexibility to the needs of hospitality industrywork Schedule
•  Previous Hotel operations experience, university degree or equivalent experiences are preferred,
• Minimum of 2 years experience in Luxury Hospitality Industry or Hotel operations.
• Relay guest complaints to Guest Xperience Supervisor / Asst. Manager / Manager without any delay.
• Must able to work with different nationalities.
• Superior product knowledge.
• Strong negotiation and influencing skills

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Ideally have previous hotel experiences within Rooms Division
• Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
• Computer literate and prior experiences with hotel systems; such as Opera, Triton, Micros software and Microsoft Office programs, are required.
• Guest driven, pro-active and approachable character possess the ability to,
• Take own initiatives within limitations, maintaining the  hotel’s standards, policies and procedures
• Successfully communicate and work close together with other departments of the hotel
• Maintain a positive attitude at all times
• Focus and understand guests' needs while remaining calm and courteous, providing suitable responses
• Take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions
• Provide a personalized service with guests during a longer period of time
• Work well under pressure of multiple requests and/or departures within any given period of time
• Maintain discretion and confidentiality of all guests and internal company information at all  times
• Must be able to work a flexible schedule; including weekends, late evenings, early mornings and nights.
• Comfortable with working indoors and outdoors

WHAT WE OFFER?

• Opportunity to work in global brands and a large-scale organization
• Guest and employee experience journey
• BİZ'exclusive employee discount