Spa Receptionist

BİBLOS ALAÇATI TURİZM YATIRIMLARI A.Ş. - Biblos Resort Alaçatı

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Spa Receptionist” who is dynamic, pro-active and enthusiastic.

Qualifications

·         Minimum Tourism High School degree

·         Minimum 3 years of experience with Wellness Luxury Hotel experience in the spa or at least in front office.

·         Knowledge about spa and hotel software like fidelio, micros or similar programs.

·         Working knowledge of spa services and products.

·         Excellent command on both verbal and written in English.

·         Mastery of Russian both verbally and in writing.

·         Additional languages are beneficial.

·         Excellent computer skills with Microsoft applications.

·         Provide exceptional guest service to all guests.

·         Ability to work on different shifts according to the needs of the operations.

Job Description

·         Makes, reconfirms and verifies guest bookings.

·         Checks and assists with the set up of daily operations of the spa reception according to  Alatia Spa standards.

·         Provides service promptly, courteously and accurately.

·         Requests and collects stock and supplies in accordance with minimum stock levels.

·         Studies and evaluates operations and procedures and suggests improvements to the management.

·         Ensures the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.

·         Removes and replaces towels and amenities in the wet areas as needed.

·         Ensures retail is offered appropriately to the guests.

·         Participates in the sale or upselling of retail products, ensuring the retail target is achieved.

·         Handles guest complaints and records all guest comments accordingly.

·         Prepares guest bills.

·         Manages appointment cards or appointment schedules for the following day.

·         Answers the telephone.

·         May need to escort guests to and from the wet areas or as otherwise required.

·         Be polite and professional in any situation where the image or reputation of the hotel is represented.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.