Reservation Manager

Maxx Royal Resorts

Etstur, one of Turkey's leading brands in the travel and tourism sector, stands out with over 30 years of experience, its innovative and visionary structure, and its numerous pioneering achievements. The company also hosts several brands under the Ets Group umbrella. Since its establishment, the company has rapidly grown and strengthened its innovative identity, providing an exceptional accommodation experience to its guests through its three different concepts, Voyage Hotels and Maxx Royal Resorts located in Belek, Kemer, and Bodrum.

Maxx Royal Bodrum Resort, which is known for its wide vision and always open to development; is looking for 'F&B RESERVATIONS MANAGER'' who has the following qualification

Features That The Candidate Should Have:

• Requires a minimum of C1 level of English and willing to learn or understand basic-technical Turkish language. Knowledge of Russian language is a huge advantage.
• Organizational Skills: Ability to manage reservations, seating arrangements, and guest flow efficiently. Good knowledge of using SEVENROOMS, settings of SEVENROOMS, layout, etc.
• Experience in Hospitality: Previous experience in a restaurant, hotel, or related setting, particularly in reservations or front-of-house roles.
• Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with guests and staff.
• Customer Service Orientation: A commitment to providing outstanding service and ensuring a positive guest experience.
• Organizational Skills: Ability to manage multiple reservations, prioritize tasks, and maintain an organized system for tracking bookings.
• Attention to Detail: Careful attention to details to ensure accuracy in reservations and guest requests.
• Problem-Solving Skills: Ability to handle issues or complaints swiftly and effectively.
• Knowledge of F&B Operations: Understanding of food and beverage operations, including menu knowledge and pricing.
• Technical Proficiency: Familiarity with reservation management systems and software.
• Team Leadership: Skills to lead and train staff, fostering a collaborative work environment.
• Flexibility and Adaptability: Ability to adapt to changing circumstances and handle peak times effectively.
• Cultural Awareness: Sensitivity to diverse guests' needs and preferences, enhancing the overall experience.

Preferred Qualifications And Skills

• Flexibility: Willingness to work varying shifts, including evenings, weekends, and holidays.
• Sales Skills: Ability to upsell specials or events and promote the restaurant’s offerings effectively.
• Tech Savvy: Familiarity with reservation systems and restaurant management software.