Assistant Guest Experience Manager
The Peninsula İstanbul

İstanbul(Avr.)(Karaköy)

İş Yerinde

2 gün önce güncellendi

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Tourism / Hospitality

Redirection Count

87 redirection

Job Type

Full-Time

Position Level

Medium Level Manager

Redirection Count

87 redirection

Department

Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION

Key accountabilities

Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
Responsible for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences.
Ensure compliance with all relevant data privacy regulations, and security of customer information.
Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.
Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
Ensuring rotational responsibility for night audit shifts on a weekly basis.

General requirements

Minimum 3-years’ experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.
Highly committed, passionate, and able to work in different shifts.
Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.
Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.
Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

Preferred Candidate

Years of Experience

3 - 4 years of experience

Years of Experience:

3 - 4 years of experience

Level of Education

Bachelor’s(Graduate)

Level of Education:

Bachelor’s(Graduate)

Languages

English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Languages:

English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Keşfetmeye Devam Et

Ön Büro Müdür Yardımcısı İş İlanları İstanbul(Avr.) İş İlanları İş Yerinde İş İlanları

Sürekli / Tam zamanlı İş İlanları

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The Peninsula İstanbul

Tourism / Hotel and Accommodation Management

Takip Et

Hakkımızda

The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli m

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