Guest Communication Manager (Reservation)
The Peninsula İstanbul

İstanbul(Avr.)(Karaköy)

İş Yerinde

1 gün önce güncellendi

Job Type

Full-Time

Position Level

Manager candidate

Department

Tourism / Hospitality

Redirection Count

0-50 redirection

Job Type

Full-Time

Position Level

Manager candidate

Redirection Count

0-50 redirection

Department

Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION

Key accountabilities

Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating guests' needs.
Intricates knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize Rooms, Spa and F&B sales and revenues.
Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation and formulates timely sales strategies to maximize sales, and average room rate reference the hotel's commercial targets.
Ensures proper inventory control of room availability in close collaboration with Director of Revenue Management.
Directs the functions, administration, and leadership of the Guest Communication Centre to meet planned budgets and expenses.
Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.

General Requirements

Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving, naturally positive. Intricates knowledge of rooms, F&B and reservations focused systems.
Fluent in English language proficiency. Expertise in a second language would be desirable.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

Preferred Candidate

Years of Experience

3 - 4 years of experience

Years of Experience:

3 - 4 years of experience

Level of Education

Bachelor’s(Graduate)

Level of Education:

Bachelor’s(Graduate)

Languages

English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Languages:

English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Keşfetmeye Devam Et

Rezervasyon Müdürü İş İlanları İstanbul(Avr.) İş İlanları İş Yerinde İş İlanları

Sürekli / Tam zamanlı İş İlanları

Rezervasyon Müdürü pozisyonu ile ilgili daha detaylı bilgi almak için aşağıdaki sayfaları inceleyebilirsiniz.

Rezervasyon Müdürü Rezervasyon Müdürü Maaşları Rezervasyon Müdürü Nedir?

The Peninsula İstanbul

Tourism / Hotel and Accommodation Management

Takip Et

Hakkımızda

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