Customer Service Team Leader (Temporary)

Randstad Türkiye

We are looking for a "Customer Service Team Leader" for our global business partner in industrial solutions sector.

Job Description:

• Lead, motivate, and support the customer service team to ensure high performance and efficiency.
• Maintain effective and professional communication with B2B customers to ensure high satisfaction levels.
• Oversee order management, delivery processes, and customer requests to ensure timely and accurate fulfillment.
• Handle customer complaints efficiently, ensuring swift resolution and continuous improvement.
• Utilize SAP and CRM systems effectively to track customer data and optimize service processes.
• Define, monitor, and improve key customer service KPIs.
• Collaborate with sales, logistics, finance, and other departments to enhance the customer experience.
• Provide training and development opportunities for the customer service team.
• Analyze market and customer trends to develop strategies for improving service quality.

Requirements:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Minimum 5-7 years of experience in B2B customer service management.
• Proven experience in team leadership and people management.
• Strong communication, problem-solving, and negotiation skills.
• Proficiency in SAP and CRM systems.
• Analytical mindset with a solution-oriented approach and a strong focus on customer satisfaction.
• Advanced level of English skills both verbal and written,