İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Tourism / Hospitality
Tourism / Hospitality
Redirection Count
93 redirection
Job Type
Full-Time
Position Level
Specialist
Redirection Count
93 redirection
Department
Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION
- An exceptional opportunity to join our high-profile hotel in Istanbul.
- The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
- Be a part of the highly experienced team.
Key accountabilities
- Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standard and to anticipate guest needs.
- Take responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.
- Support the managers in ensuring that all new team members receive an in-depth induction program in line with defined guidelines and maintains a high level of understanding and awareness of the Service Principles.
- Maximise Room and Front Office revenue through initiatives such as room upselling.
- Ensure proper inventory control of room availability and oversees allocation according to special requests and preferences.
- Co-ordinate with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensure VIP rooms are ready for guest arrival and all respective amenities are setup accordingly.
- Establish close guest contact, manages guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of operational finance / procedures.
- Good organisational and multitasking abilities.
- Excellent communication and people skills.
- Problem-solving skills.
- Exceptional presentation.
Preferred Candidate
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Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nedir?Hakkımızda
The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli m
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Resepsiyonist pozisyonu ile ilgili daha detaylı bilgi almak için aşağıdaki sayfaları inceleyebilirsiniz.
Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nedir?