Front Desk Supervisor

AHAMA

A Bay Front Hotel Inspired by Bohemian Luxury

Discover Ahama’s essence, where luxury intertwines with the unspoiled landcsapes of Göcek and Fethiye. Tucked away in our secluded bay, embraced by ancient liquid amber trees and pristine waters, each corner resonates with the timeless allure of ancient Lycian culture, reimagined through a modern perspective. Away from the hustle of urban life, we create a sanctuary for meaningful connections. Ahama offers a profound sense of renewal, blending the light of ancient Lycian culture with the comforts of modern luxury.

If you want to be part of this spirit, we look forward to receiving your applications!

QUALIFICATIONS

• Graduated from Communication, Tourism or Hospitality Management departments of universities,
• Previous experience in a supervisory or front desk role within the hospitality industry,
• Advanced English proficiency (a second foreign language is a plus),
• Proficient in MS Office and hotel management systems (such as Opera),
• Excellent leadership, organizational, and problem-solving skills,
• Ability to multitask and work efficiently in a fast-paced environment,
• Exceptional customer service skills with a focus on guest satisfaction,
• Proficiency in front desk software and basic office tools,
• Knowledge of hotel operations and guest service standards,
• A positive, professional attitude and appearance,
• Living or able to live in Fethiye.

JOB DESCRIPTION

• Supervise and lead the front desk team, ensuring smooth and efficient daily operations,
• Ensure high standards of guest service, handling check-ins, check-outs, and guest inquiries with professionalism and efficiency,
• Oversee the reservation process, ensuring accurate information and excellent customer service,
• Address and resolve any guest concerns or issues in a timely and effective manner,
• Coordinate with other hotel departments to ensure a seamless guest experience,
• Maintain an organized and efficient front desk, ensuring all paperwork, reports, and communication are up to date,
• Provide training, guidance, and support to front desk staff, fostering a positive work environment,
• Ensure compliance with hotel policies, procedures, and guest safety protocols,
• Assist in the preparation of reports and administrative tasks as required.