Customer Relationship Specialist

Siegwerk Baskı Mürekkepleri San.

Why Siegwerk?

Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a "Customer Relationship Specialist" to join us in Tuzla Istanbul plant.

This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.

Join us, let’s Do it. With Heart. Join us, let’s Do it. With Heart.

Our Benefits – What We Offer You

• Company paid private pension enrollment
• Access to the global learning platform “Siegwerk Learning Hub” with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx
• Individual development planning program
• Social benefits (market gift card for religious holidays and New Year)
• Social and volunteer clubs for employees to join based on their interests
• External employee consulting ICAS, which supports you with professional and private questions

Your Tasks – What You can expect as Intercompany Customer Relationship Specialist?

• For sales operations initiated by Siegwerk Sites throughout the world in an integrated manner, handle all aspects of after-sales operations on behalf of these sites and carry out these operations in a way that achieves service level targets
• While performing this role, actively participate in the establishment of correct communication and appropriate management of interactions between SW Turkey departments and business units.
• Follow, direct and manage the entire process from order tracking to delivery of the order to the relevant country, from invoicing transactions to resolving any disruptions that may occur within the scope of Intercompany after-sales operations.
• Establish effective and proactive communication with all relevant supply chain business units (production, logistics, planning) in order to realize such an effective management of the process.
• Take an active role in continuous process improvement with your overseas colleagues to assist in the development and implementation of process improvements to streamline and enhance the after-sales operations process

Your Profile – What do You bring as Intercompany Customer Relationship Specialist?

• Bachelor's degree in business administration, supply chain management, or a related field
• Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
• Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
• Experience with SAP
• Ability to work independently and prioritize multiple tasks in a fast-paced environment